FREQUENTLY ASKED QUESTIONS.

Once you’ve signed up for an account, you will have instant access to Gull Online Custom Flatpacks. Simply sign in using the email address you registered with and the temporary password sent to you by email.

If you haven’t received your login details within a couple of hours, please check your spam or junk folder. Alternatively, contact our team and we’ll reset your password for you. Once completed, you’ll receive an email with your new login details so you can access your account again.

No worries! Please contact our team and we’ll reset your password for you. Once completed, you’ll receive an email with your new login details so you can access your account again.

Sometimes emails get held up or redirected to spam/junk folders, so please check there first.

If you still haven’t received your login information, please contact our team and we’ll reset your password for you. Once completed, you’ll receive an email with your new login details so you can access your account again.

When creating a new job, you can choose to include assembly costs. Selecting this option means your products will arrive assembled.

If you don’t select this option, your order will be priced without assembly—this is the most cost-effective way to purchase.

Lead times vary based on order complexity, size, and availability of hardware and materials:

• Standard Materials
  Flatpack: up to 21 days

  Assembled: up to 28 days

• Painted / 2-Pack Finish‍
 ‍
  Flatpack: up to 28 days

  Assembled: up to 35 days

Our online software is a straightforward ordering system and does not currently produce drawings or plans.

For a simple-to-use 3D design tool, please click here.

If you’d prefer Gull Design to visit your site to measure, quote, create 3D plans, and handle build and installation, please visit the Joinery section of our website.

Yes! The software can be accessed through any web browser on desktop or mobile devices.

By signing up as a member, you gain instant access to our extensive library of customizable cabinetry products. You can also submit variation requests for us to review and quote accordingly.

If the cabinet product you need isn’t in our catalogue, please contact us at flatpacks@gulldesign.com.au for further assistance.

No! Although designed primarily for cabinetmakers and builders, anyone is welcome to sign up and use the online software for personal projects.

If you need help navigating the system, please reach out to us.

Each cabinet part is clearly labelled with the part name and a number corresponding to the specific cabinet it belongs to.
We recommend unpacking your project and grouping all parts for each individual cabinet together to simplify assembly.

Example of label